I recently Started a subscription to this worthless newspaper. I don't reside in the Chicago area so I expected a few days of lag time on delivery since it was being sent via USPS. The service I received was worse than the midnight shift at your local Taco Bell. My subscription has been active for the last three (3) weeks and I have only seen 2 papers.
I decided it was time to cancel and called their wonderful toll free line. The wait was estimated at 15-20 minutes. In this amount of time I could write my own newspaper, publish it and have it delivered to most homes in the United States.
Finally after 25 minutes, YES that's right it took 25 minutes, one of the Sun Time's Finest answered. She was mostly brain dead. She asked for my phone number to look up the account and to my surprise the delivery problems were related to the fact that the company was using Pennsylvania as the CITY and Horsham as the STATE. Is this even possible? Most of us know that when we are prompted to enter our State in any address field a drop down box is always present.
What kind of cheapo crooked crap newspaper is this?
Included in my pay subscription is access to their online paper, while this may be appealing to some this feature is available free to anyone willing to read their garbage @ http://www.suntimes.com/index.html
The paper cost a staggering $94.25 for three months. The Wall Street Journal & Financial times offer 1 YEAR for $5 more and the articles are not written by monkeys and drunken turtles. The Chicago Sun Times is to Chicago as the Philly Daily news is to Philadelphia. Both papers are written for people on the lower end of mental capacity or retards if that does not make sense to you.
Back to the slow person that answered the phone, I asked her to cancel my subscription and refund my money. She responded by saying that she would credit all days that were considered missed deliveries and put in a request for a refund. I responded by telling her a request for a refund was not acceptable, I expect a refund not a request for one. I also asked her to provide the amount that would be returned to my credit card. After approximately 3 1/2 minutes she figured that (1) one missed paper would give me 77 cents in credit but (5) missed papers would yield $8 and the remaining time not included in the first two time periods would be around $12", I responded that an estimate is not good enough and "all I want is the exact amount that will be refunded to my credit card". This seemed to puzzle her. I was under the impression that a ridiculous request such as this had never been made upon her before.
The end result was she could not figure it out in the amount of time I was willing to waste and tolerate on this simple matter, so I told her to just get it done and hung up on her.
I have no tolerance for slow stupid people.